Chicago, IL - Air Ground Logistics, Inc. (AGLI) (Chicago, Head Office)
Air Ground Logistics, Inc. (AGLI) was established in 2010 to address gaps in the domestic freight forwarding sector. Initially focusing on air freight and expedited ground transportation, AGLI has grown steadily and now aims to broaden its reach into international logistics. The company attributes its progress to a family-based culture and a team of experienced professionals who understand the stresses that freight handlers face daily. The core ethos is encapsulated in the motto: Do It Once, Do It Right, guiding every shipment and customer interaction.
AGLI emphasizes building strong partnerships with trusted industry players to sustain growth and ensure reliable service. The organization seeks to become a formidable partner in the international arena by handling both export and import activity, including air and ocean (sea) movements. This strategic expansion aligns with a commitment to offering worry-free shipping by leveraging a knowledgeable staff with transportation backgrounds who strive to minimize the complexities and frustrations commonly associated with logistics.
From its Chicago, Illinois headquarters, AGLI positions itself as a responsive partner capable of handling a broad range of logistics needs. The company notes its ability to provide door-to-door services and personalized attention to shipments, ensuring that each client receives tailored support rather than being treated as just another account. AGLI highlights its extensive network of partners as a critical component of its service delivery, enabling it to support both domestic and international flows while maintaining a focus on accuracy and efficiency.
Service approach
AGLI’s professional approach centers on delivering reliable, efficient freight solutions with an emphasis on customer service. The organization highlights its experienced team, which combines industry insight with a commitment to clear communication and proactive problem-solving. Customers can expect a service model that prioritizes accuracy, timeliness, and a smooth end-to-end shipment experience, with a focus on reducing potential challenges through careful planning and execution.
Capabilities and scope
While the company began with air freight and expedited ground transportation, it has expressed intentions to grow its international footprint, including both import and export activities in air and ocean freight. This expansion suggests an ability to manage multi-modal shipments and coordinate between domestic operations and overseas partners to meet customer requirements. The leadership stresses a personalized service approach, ensuring shipments are managed with attention to detail and responsiveness, rather than being treated as a routine process.
Customer experience and engagement
AGLI emphasizes a customer-centric mindset, aiming to minimize stress for clients by leveraging its staff’s transportation background and commitment to service quality. The company’s emphasis on “Do It Once, Do It Right” reflects a dedication to accuracy and consistency across shipments, complemented by a culture that values relationship-building with customers, agents, and international partners. This approach is designed to deliver a hassle-free shipping experience and maintain trust through dependable performance and transparent communication.
Operational philosophy
The organization highlights its willingness to partner with the industry’s best; by selecting top-tier partners, AGLI seeks to ensure reliability and extend its reach to cover comprehensive freight requirements. The Chicago head office serves as the hub for coordinating air and ground logistics while gradually increasing its international capabilities to support both export and import workflows. The company’s emphasis on personal service, combined with a robust partner network, positions it to handle a diverse set of logistics needs for clients seeking dependable freight solutions from a central U.S. location.
In summary, Air Ground Logistics, Inc. (AGLI) has evolved from a domestic-focused operation into a broader logistics partner with ambitions to support international shipments. Grounded in a family-centric culture and a team of experienced logistics professionals, AGLI remains committed to providing reliable air freight and expedited ground services, with an expanding capability set that includes international air and ocean freight as part of its growth trajectory.
