Boston, MA - Mercury Business Services (Boston, Head Office)
Boston, MA-based Mercury Business Services was established in 1984 with a mission to provide reliable express delivery solutions tailored to client needs. Over the years, the company expanded its service portfolio to become a full-service logistics provider offering express domestic air and ground services, international air, LTL/TL shipping, customs brokerage, warehousing, and distribution. The organization emphasizes personalized customer service and the safe, efficient, and cost-effective transport of freight.
The company holds IATA approval and is licensed by the Transportation Security Administration (TSA), underscoring its compliance with industry standards and security requirements. Mercury emphasizes its long-standing experience in handling time-sensitive shipments and its capability to manage diverse freight needs across domestic and international routes. However, Mercury notes that it does not currently possess a Federal Maritime Commission (FMC) license, which is required by U.S. law to provide ocean export services. The firm remains equipped to support ocean imports, air imports, and air exports, while collaborating with partners for ocean export requirements when needed.
Mercury positions itself as a full-service logistics provider with a focus on the healthcare and life sciences sector on its website. The company highlights a user-friendly software portal, proactive monitoring, and 24/7 support designed to ensure shipments reach their destinations safely and efficiently. The portal includes features for booking, tracking, and managing shipments, and Mercury emphasizes proactive issue resolution and real-time visibility throughout the shipment lifecycle.
Key service offerings span pickup and delivery anywhere—globally and domestically—plus tailored options for international shipments through healthcare-specific customs brokerage to help prevent delays. The organization can handle a wide range of shipment types, from small boxes and documents to larger medical devices and lab materials, with multiple options for every cargo type.
Among its capabilities, Mercury provides real-time tracking and proactive monitoring to keep customers informed and mitigate potential disruptions. The company’s healthcare and life sciences focus is complemented by a broad suite of logistics services, including standard parcel shipping, cold chain courier services for biological materials, and specialized storage and distribution support through GMP-compliant warehousing and temperature-controlled solutions.
In addition to standard freight services, Mercury highlights capabilities in freight and charter shipping for oversized, crated, or palletized items, as well as courier services for time-critical medical equipment and diagnostic materials. The company also describes its capacity to offer pre-shipment guidance and advisory services related to international documentation and country-specific requirements through its customs brokerage activities.
Mercury’s service philosophy centers on delivering trust, expertise, and dedicated client support. Since its founding, the company has positioned itself as a partner in customers’ success by providing attentive service, responsive communication, and solutions designed to minimize delays and optimize costs. The organization reports experience across multiple markets and industries, with a stated emphasis on reliability and risk management in the movement of healthcare and life sciences cargo.
For organizations seeking integration of shipping processes, Mercury promotes its portal as a mechanism to manage shipments end-to-end, including cold chain shipping with temperature control, dry ice replenishment considerations, and real-time status updates. The breadth of services, combined with healthcare-focused competencies and a commitment to proactive monitoring, aims to support customers who require robust visibility and control over their logistics operations.
