Dubai - HAE Group (Dubai, Head Office)
Dubai - HAE Group (Dubai, Head Office) is part of a multi-platform air cargo services provider that focuses on bespoke, cost-effective global solutions for the air freight sector. Established in 1997 at East Midlands Airport, the company has grown to cover a wide geographic range from the West Coast of the Americas through Europe and the Middle East to Far East Asia. The Dubai head office represents the firm’s extended footprint in the Middle East and underscores its commitment to delivering comprehensive air cargo services on a global scale.
HAE Group positions itself as a solutions provider for the air cargo industry, emphasising four core operating areas, each supported by dedicated teams, in-house software development, centralised administration, and a defined business process team. While the organisation has not joined the UN Global Compact as a formal member, it voluntarily adheres to the Ten Principles of the association, signaling a focus on responsible business practices.
GSSA (General Sales and Service Agent) services form a primary pillar of HAE’s offering, delivering a dynamic suite of services tailored to the needs of airline partners. This includes creating a scalable and responsive framework for pricing, bookings, and overall cargo management.
In addition to GSSA capabilities, HAE provides end-to-end air cargo solutions on a wholesale basis, covering door-to-door movements when origin and destination pairs require seamless integration. The group’s Aircraft & Cargo Handling division concentrates on warehouse and ground handling standards, ensuring compliant and high-quality service levels for cargo and related operations.
Training is another strategic element of HAE’s value proposition, with a range of certified compliance training and consultancy designed to develop industry competencies within teams and partner networks. The company also emphasizes technology as a differentiator; its own Information Management system, the Quote Management System (QMS), is a self-developed platform that supports quick quotations, instant bookings, and streamlined interactions between carriers and customers. The QMS is accessible globally and provides a branded, user-friendly interface for quote management, booking confirmations, and partner interactions.
HAE’s operating model is designed to be flexible and scalable, enabling the organization to manage diverse air cargo requirements across multiple regions while maintaining an emphasis on industry standards and operational efficiency. The Dubai Head Office serves as a strategic node in the group’s global framework, reinforcing its commitment to delivering reliable air freight solutions and value-added services to customers and airline partners alike.
