Jacanna Customs & Freight Limited

Jacanna Customs & Freight Limited is a New Zealand-based freight forwarding company operating from Auckland. The company provides international freight forwarding and logistics solutions across airfreight and seafreight, serving import and export needs with a focus on monitoring consignments from origin to destination. The business highlights a wide range of options, including consolidation services (LCL) and direct sailings, designed to support both small shipments and larger cargo movements. A key feature is the ongoing visibility offered to customers, with real-time updates and tracking to keep clients informed about the progress of their shipments.

Jacanna emphasizes fast transit options and transhipment capabilities to reduce overall transit times between countries. The company also offers specialized services such as break bulk, roll-on/roll-off (RO/RO), and other project-friendly options to accommodate heavy or out-of-gauge cargo. Transhipment capabilities may include connections between air and sea solutions to optimize transit times and provide flexible routing.

3rd party logistics support is part of Jacanna’s offering, including handling 20′ and 40′ containers, open tops, flat racks, and out-of-gauge shipments. The company states that it can accommodate dangerous goods (excluding certain classes) and offers a Customs clearance service through a worldwide agency network. This network enables full customs brokerage, third-country imports/exports, and delivery services at quoted prices, enabling fixed-cost import/export arrangements where applicable.

For machinery and boats, Jacanna outlines multiple break-bulk and RO/RO options for moving large equipment across international borders. Out-of-gauge containerised options and heavy-lift solutions are available to address vessel restrictions, supported by experienced packing, loading, transport, and cargo receipt teams.

Customs clearance is a notable strength, with references to a large team of experienced brokers and MAF accreditation, underscoring a capability to provide specialist advice and knowledgeable handling of complex customs processes. The company positions itself as a comprehensive freight partner that can support a variety of commodities, including general freight, machinery, and vehicles, leveraging its internal network of agents and partners.

In addition to core forwarding services, Jacanna has expanded its service scope to warehousing and distribution through MPI and Customs-bonded facilities in West Auckland. This enables storage, picking, packing, and distribution services, supporting customers who require end-to-end logistics that include both transportation and storage. The company also features a tracking management system, JacTrack, to streamline freight visibility and online monitoring across the supply chain.

Jacanna’s communications emphasize a people-centered approach, with an emphasis on actionable logistics solutions tailored to each client’s circumstances. The company has shown engagement in high-profile sports logistics, including partnerships that support national-level sporting events, which demonstrates capabilities in handling time-critical and international shipments associated with major programs.

From import/export documentation to specialized transport arrangements and warehousing, Jacanna presents a broad spectrum of freight forwarding services designed to simplify cross-border logistics. The company notes its ongoing expansion, including recent growth into Australia, and highlights its in-house scope of services ranging from international freight forwarding to customs brokerage and distribution.

Overall, Jacanna Customs & Freight Limited positions itself as a versatile NZ-based logistics partner capable of managing diverse freight requirements—airfreight, seafreight, customs clearance, warehousing, and related value-added services—through a network of agents and in-house competencies. The emphasis on end-to-end visibility, a broad service catalog, and a focus on both small and large shipments aligns with common expectations for a modern freight forwarding provider operating in the New Zealand and broader Australasian markets.