Auckland - Jacanna Customs and Freight (Auckland, Head Office)

Jacanna Customs and Freight is a New Zealand based freight forwarder with a history dating back to 1999 when it was established by Ken Quigley. Over more than two decades, Jacanna has evolved into a comprehensive logistics partner offering cargo movement by sea, air and land, supported by a worldwide agent network that enables end to end movement across borders. The company operates from its base in Auckland and provides a full spectrum of services that cover logistics as well as warehousing and distribution for all commodities. Jacanna emphasizes an integrated approach to moving goods through the supply chain by coordinating load, ship, track, clear and deliver processes, and by maintaining a global reach that helps clients optimize international shipments regardless of origin or destination. This means clients can entrust their shipments to a single partner for the entire journey, from origin to final delivery, with visibility at every step and the flexibility to adapt to evolving requirements. Jacanna has built a reputation around reliability, transparency and a people driven service model that treats customers as partners rather than just numbers, a philosophy reflected in their language about being part of a family rather than just a service provider. The company also communicates a deep capability to handle a wide range of commodities and cargo profiles, from small parcels to large consignments, with the operational discipline to deliver on time and in good condition. Beyond standard freight forwarding, Jacanna provides value through warehousing and distribution services, leveraging its own MPI and Customs bonded warehouse in West Auckland to support storage, picking, packing and shipping needs, whether for a single pallet or a full container load. This capability enables clients to consolidate and optimize their inventory management while maintaining compliance with local customs and biosecurity requirements. Jacanna has also invested in technology to support customers and teams in the field, most notably through JacTrack, a freight tracking management system designed to reduce information chaos and provide a centralized hub for shipment status and control. JacTrack includes features for monitoring shipments and enables customers to sign in and track their cargo through dedicated portals, with dedicated options for vehicle shipments and specialized handling when required. The company presents a clear message that if it can move a shipment by air, sea or land, it can tailor a solution to fit the customer needs, including options for general freight, vehicle shipping and a variety of container configurations such as FCL and LCL. The service model underlines an end to end capability with a focus on multi modal options that accommodate time sensitive deliveries and complex supply chains. Jacanna markets a strong commitment to adding value for clients through its own in house services and its global network of agents, making it possible to support shipments from the smallest box to the largest cargo with a consistent standard of care and professional execution. The company demonstrates its flexibility by outlining a broad portfolio of shipping methods including roll on/roll off, lift on/lift off, and comprehensive containerized solutions with both standard and specialized equipment, enabling a wide range of cargo categories from consumer goods to heavy machinery and bespoke equipment. In addition to core freight forwarding, Jacanna highlights warehousing and distribution as core offerings, describing how the combination of storage, order fulfillment, and distribution services can streamline operations for clients who require integrated supply chain management. A notable strength is the in house MPI and Customs bonded warehouse which ensures a controlled and compliant storage environment, facilitating duties and tax management, inventory control and efficient pick and pack processes for clients with regional or national distribution requirements. The company also emphasizes a client first approach with statements about not treating customers as mere numbers, instead placing them within a family oriented service culture that prioritizes direct communication, collaborative planning and tailored logistics solutions. These values underpin their operations across both domestic and international movements, supporting customers who import or export goods to and from New Zealand and beyond. Jacanna has demonstrated its capability to operate in diverse geographies and markets by expanding into Australia with a Brisbane presence, underscoring a strategy of proximity to key logistics hubs and customers while maintaining a global footprint through an established network of agents. This expansion points to a broader capability to offer cross border logistics support with local presence in major centers, enabling faster response times, local regulatory knowledge and closer coordination with customers and partners across the region. The company has also invested in communications and knowledge sharing by publishing content that highlights the breadth of its services, including case studies and articles about its involvement in high profile events. In the online materials, Jacanna describes a trackable and scalable service offering that can adapt to the needs of different industries, including consumer goods, automotive shipments and specialized equipment, with examples illustrating the range of cargo that can be supported from small parcels to complex multi large scale shipments. The description of shipping options also emphasizes multi mode capabilities that align with customer preferences for cost, speed and reliability, such as the combination of sea freight with air freight for faster delivery in time critical situations. The organization highlights the distinct value proposition that comes from an integrated service model, namely the ability to coordinate freight forwarding, customs clearance and domestic distribution under a single management framework, thereby reducing handoffs, improving visibility and enabling more predictable delivery outcomes. The information presented indicates a strong emphasis on end to end management where the forwarder takes responsibility for the entire journey, including the critical step of ensuring goods are legally cleared and prepared for delivery to final destinations. Through this integrated approach, Jacanna provides customers with a streamlined process that can alleviate the operational burden of international trade and improve overall supply chain performance. The content demonstrates a commitment to service excellence through a comprehensive suite of offerings, including freight forwarding, warehousing, distribution and tracking, along with a strategic focus on enabling efficient cross border movement with a scalable, end to end logistics solution. It is evident that Jacanna leverages its in house capabilities and global network to support a wide variety of customer needs, from simple import or export shipments to complex multi stop journeys spanning multiple modes of transport. The company’s messaging suggests a focus on reliability, transparency and responsiveness, with attention to the ability to manage shipments with high degrees of complexity and time sensitivity. In terms of client outcomes, the materials indicate that Jacanna aims to deliver peace of mind by offering end to end control and visibility along with flexible service configurations that help customers optimise their supply chains. The organization positions itself as a partner that can handle the entire logistics cycle and adapt to evolving requirements, while maintaining a focus on compliance and operational efficiency. The content emphasizes not only the mechanics of transport but also the experiences of customers, highlighting how Jacanna aims to provide a supportive, predictable and collaborative environment, with a focus on solving problems and delivering value across the supply chain. In addition to service delivery, there are references to industry recognition and involvement in major events, which help illustrate the company’s engagement with the broader logistics ecosystem and its commitment to maintaining high standards and professional credibility in a competitive market. The overall message is that Jacanna is a mature, capable, and customer oriented freight forwarder with a robust set of capabilities designed to meet the demands of modern international trade while maintaining a local operating footprint in New Zealand and a presence in Australia. From a platform perspective, Jacanna presents a compelling profile for Freightcue users seeking a reliable end to end logistics partner with strong cross border capabilities, a transparent tracking system, bonded warehousing, multi modal transport options, and a network that supports both general freight and vehicle shipments, backed by a history of handling significant logistics tasks for high profile events and international partners.