iTouch Connect Sdn. Bhd.
iTouch Connect Sdn. Bhd. is a Malaysia-based logistics provider focusing on simplifying customs clearance for inbound and outbound movements into and from Malaysia. Leveraging Malaysia’s strategic location and its competitive labor market, the company operates as a centralized logistics hub designed to store and redistribute products efficiently. This hub-based model is intended to create a competitive advantage for clients engaged in global e-commerce, oil and gas, food and beverage, pharmaceutical products, general cargoes, and specialized items such as small aircraft parts. The company emphasizes cross-border fulfillment capabilities, aiming to smooth the flow of goods across borders, overcome import restrictions, and reduce shipping complexities for customers.
The facility is situated in the Selangor state, approximately 50 kilometers from Port Klang and 60 kilometers from Kuala Lumpur International Airport, two of Malaysia’s most active sea and air gateways. The warehouse spans around 200,000 square feet and offers a storage capacity of 14,000 pallets. With 17 loading bays, the operation supports container stuffing and unstuffing activities, as well as swift courier pickup services. The site is designed with industry-standard features inspired by advanced German warehousing concepts, including a comprehensive ventilation system and a robust fire safety infrastructure. Fire safety provisions include 1,800 sprinkler systems, hydrants, hose reels, and a micro drainage system, while power continuity is ensured by generator sets capable of delivering 48 hours of backup power for uninterrupted warehousing and fulfillment operations.
A modern racking system optimizes space utilization, enabling pallet storage up to five levels high. Individual bays accommodate up to two pallets or a payload of 1,600 kilograms, with standard pallet dimensions of 4 feet by 4 feet and a height limit of 1.5 meters to maximize storage efficiency. The facility has achieved ISO 9001:2015 Quality Management System certification and ISO 22000:2018 Food Safety Management System certification, underscoring a commitment to quality and safe storage of packed food products.
In terms of service scope, iTouch Connect highlights core offerings in several areas. First, air freight inbound and outbound customs clearance, along with related activities, are provided both domestically and internationally. Second, sea freight inbound and outbound customs clearance and associated operations are supported, reinforcing the company’s role as a cross-border logistics partner. Third, cross-border trucking services spanning routes such as Malaysia to Singapore and Thailand are part of the portfolio, complemented by local trucking and express services. Finally, warehousing with pick-and-pack, storage, and distribution capabilities forms a cornerstone of the company’s value proposition. These elements together position iTouch Connect as a versatile logistics hub capable of handling diverse supply chains, from e-commerce fulfillment to industry-specific cargo.
Overall, iTouch Connect Sdn. Bhd. presents itself as a strategically located, certification-backed warehousing and customs clearance specialist in Malaysia, with a focus on simplifying cross-border logistics and providing end-to-end storage and distribution support for a wide range of industries.
