DOLPHIN LOGISTICS SUPPLY CHAIN MANAGEMENT (MALAYSIA) SDN.BHD.
Dolphin Logistics Group provides a globally oriented, tailor-made logistics solution through a combination of international freight services, transportation, storage, cargo packaging, information technology, and value-added services. Based in Port Klang, Malaysia, the company emphasizes reducing total logistics costs, minimizing inventory, increasing efficiency, improving information visibility, and enhancing customer service, calibrated to the scale, nature, and needs of each business.
The organization highlights its capability to manage both air and sea freight through a diversified service portfolio. It stresses the importance of cost control and risk management, including cargo insurance and proactive risk assessments conducted by experienced project teams. By auditing and validating shipments and offering emergency response and incident management, Dolphin Logistics Group aims to mitigate disruptions and protect customer interests.
A key differentiator is Dolphin’s global reach. The group reports coverage in 163 countries with a network of 600 agents and 90 branches, enabling it to provide customized solutions for single-item shipments or multi-item consignments. Local agents and branches are leveraged to address import/export requirements, navigate customs regulations, and manage country-specific policies to minimize regulatory risk and ensure secure clearance of goods at entry points.
Technological leadership is another focal point. The company operates a cloud-based data center and a comprehensive information system designed to deliver transparent, real-time shipment records and tracking. This digital backbone supports end-to-end cargo management and monitoring, and the cloud architecture enables rapid deployment of system updates and scalable operations. Dolphin Logistics Group also highlights its adherence to information security standards, having obtained ISO/IEC 27001 certification, reflecting a strong commitment to safeguarding client data.
In terms of customer experience, Dolphin Logistics Group offers a dedicated account manager or secretary, providing a single point of contact for clients. This role focuses on proactive shipment tracking, timely information delivery, and tailored service planning to meet individual client needs. The overarching objective is to deliver professional service that enhances customer competitiveness while maintaining flexibility to adapt to changing requirements.
Overall, Dolphin Logistics Group positions itself as a comprehensive logistics partner capable of handling diverse cargo types and shipping scenarios, supported by a robust global network, advanced IT infrastructure, and a client-centric service model. The Port Klang operation aligns with the group’s emphasis on efficiency, security, and transparent logistics management across international supply chains.
