Milan Freight Services Kenya Ltd
Milan Freight Services Kenya Ltd (MFS) is a Kenyan limited company established to provide comprehensive shipping agency services, international freight forwarding, NVOCC operations, and transportation solutions within Kenya and globally. The company operates from its strategic base in Mombasa, a major international sea port on the East African coast, enabling efficient access to ships and timely support for maritime operations. This location also positions MFS to serve Kenya’s hinterlands, including Uganda, Rwanda, Burundi, the Democratic Republic of Congo, Southern Sudan, Tanzania, Ethiopia, and Somalia, facilitating cross-border logistics in the region.
MFS outlines a clear commitment to efficient and timely service for ships, cargo owners, clearing agents, and crew members. The company emphasizes maintaining safety, professionalism, and environmental stewardship, with an eye toward aligning its processes with international standards and pursuing ISO certification in the near future. While the publication of an explicit establishment year is not provided, the profile indicates a formalized approach to shipping agency activities and freight forwarding.
Service offerings span both nautical and cargo-centric operations. For ships and crew, Milan Freight Services Kenya Ltd provides ship documentation and berth booking, ship owner representation, and onboard support such as chandelling, fresh water supply, food provisioning, and waste management. Additional crew-related services include immigration clearance, crew hospitality arrangements, entertainment, excursion planning, embassy visit coordination, and health-related arrangements, including hospitalization and evacuation when necessary.
On the cargo side, MFS operates as an NVOCC and handles LCL and FCL imports and exports, international shipping agent nomination, and handover coordination. The company offers container stripping, Lift-on/Lift-off (LoLo) services, and customs clearance. They also provide logistics and transportation solutions, including mode changes as required by the shipment profile and broader logistics coordination to support end-to-end supply chains.
The commitments articulated by Milan Freight Services Kenya Ltd focus on delivering service with efficiency, diligence, and professionalism. They emphasize courteous client interactions, confidentiality, transparency, and integrity in all transactions. The profile reflects a customer-centric approach with an emphasis on timely service delivery and responsiveness to client needs. Truthful communication, prompt responses to inquiries, and the willingness to escalate service-related issues to higher authorities are highlighted as part of the customer rights framework.
Expectations from clients address the provision of accurate and timely information and documentation to facilitate smooth processing. The charter invites feedback, accepts inquiries and complaints, and encourages clients to provide suggestions for customized service options. The emphasis on transparency and safety underscores the company’s intent to maintain trustworthy partner relationships while adhering to regulatory and safety standards in the course of operations.
Overall, Milan Freight Services Kenya Ltd presents itself as a multifaceted shipping and logistics partner with capabilities spanning international freight forwarding, NVOCC operations, and comprehensive maritime and cargo support services. While explicit year-of-establishment details are not disclosed in the available material, the company positions itself as a Nairobi-adjacent, port-centric service provider ready to facilitate regional and international trade through Mombasa’s strategic gateway.
