Tokyo - Jacanna Customs and Freight (Head Office)

Jacanna Customs and Freight is a long-established logistics provider with a heritage dating back to 1999 when Ken Quigley founded the company to deliver professional logistics, warehousing and distribution services across sea, air and land. Over more than two decades, Jacanna has evolved into a trusted partner for importers and exporters seeking reliable, end-to-end freight forwarding and supply chain solutions, built on a globally connected network of agents that enables them to Load it, Ship it, Track it, Clear it and Deliver it with accountability, speed and precision. The company positions itself as a solutions-driven logistics partner that can handle the entire cargo journey—from origin through inland movement to final destination—while maintaining a human-centered approach that emphasizes tailored service, collaborative problem solving, and sustained client relationships. Jacanna’s platform mindset is reinforced by a broad service spectrum that combines international freight forwarding with warehousing and distribution, alongside customs brokerage, 3PL, and value-added logistics. This combination of services is designed to simplify cross-border trade, reduce lead times, and improve visibility for customers across multiple sectors and geographies. A core strength highlighted by Jacanna is its global reach supported by a network of trusted agents and partners that extends across major regional markets and key trade lanes. The company emphasizes its ability to manage complex cargo types, from small parcels to large equipment, and to coordinate multi-modal transportation across sea, air and land to optimize total landed costs and transit times. Jacanna also communicates a strong commitment to compliance and risk management, illustrating capabilities like customs brokerage, bonded warehousing, and controlled storage environments to ensure cargo is handled in accordance with regulatory requirements. A notable differentiator is Jacanna’s in-house technology ecosystem, including JacTrack, a freight tracking management system designed to centralize information and reduce status ambiguity for shippers. This technology-enabled visibility is complemented by operational capabilities such as a MPI and Customs bonded warehouse in West Auckland, which supports storage, picking, packing and distribution needs for New Zealand customers. The company’s value proposition is further reinforced by a people-first culture, with a focus on delivering reliable, personalised service rather than impersonal transactional handling, and by a robust track record of supporting high-profile events and organizations. For example, Jacanna’s partnership with the New Zealand Olympic Committee as an official freight and logistics partner demonstrates the company’s ability to manage critical, time-sensitive logistics for elite sporting events—an endorsement that signals precision, reliability and global coordination capability at scale. The organization has also actively expanded its regional footprint to better serve customers in Australia, highlighted by the opening of a Brisbane office to bring local knowledge and closer working proximity to clients and partners in the Australian market. This expansion underscores Jacanna’s strategic aim to operate seamlessly across markets with aligned service standards, enabling clients to consolidate their cross-border logistics under a single, familiar partner. The company’s content and public messaging emphasize end-to-end freight services that cover general freight, vehicle shipping and a range of container and cargo configurations, including FCL and LCL, RO/RO and LOLO options, with the ability to handle diverse cargo profiles—from consumer goods to machinery and even specialized equipment like helicopters. This breadth of capability is framed within a holistic logistics solution that also includes warehousing, distribution and inventory management through 3PL services, as well as specialized handling for customs clearance and regulatory compliance. Jacanna’s communications stress a client-centric, family-like approach to logistics, distinguishing itself from numbers-driven, impersonal service models by emphasizing collaboration, transparency and long-term partnerships with customers and agents alike. The company’s published content highlights a deep understanding of the regulatory and operational complexities inherent in international trade, including practical explanations around duties, taxes, CO2 account requirements for vehicle imports, and the concept of weight/measurement (w/m) in freight calculation. This emphasis on knowledge sharing, practical guidance and education reflects Jacanna’s intent to be more than a carrier—it positions the company as a trusted advisor for businesses navigating complex import/export programs. In parallel, Jacanna’s public storytelling about its Olympic partnership and other high-visibility projects demonstrates its capacity to execute demanding, time-critical logistics with precision and reliability, reinforcing the perception of Jacanna as a proven, capable partner for businesses with stringent performance requirements. From a Freightcue platform perspective, Jacanna offers end-to-end global freight forwarding with extensive regional reach, in-house warehousing, and a robust tracking ecosystem, delivering reliable, scalable logistics solutions for importers and exporters across multiple sectors. The company’s ability to integrate freight forwarding, warehousing, distribution, customs brokerage and real-time cargo tracking within a single value proposition makes Jacanna a compelling option for a comprehensive logistics partner profile on a global logistics directory, and a strong candidate for clients seeking a single source of truth for their cross-border supply chains. The combination of a long-standing industry presence, a formalized safety and protection framework via WCAworld Gold Medallion Financial Protection Program enrollment, and a documented track record of supporting major sporting events all contribute to Jacanna’s credibility as a dependable partner for managed international logistics. The business narrative also highlights how Jacanna has adapted to regional growth, with a clearly articulated intent to deepen its operational footprint in Oceania and Asia, aligning service standards with local market realities while preserving a consistent global service model. In sum, Jacanna Customs and Freight presents a multi-faceted value proposition: a venerable, family-oriented logistics provider with deep experience in multi-modal freight, a strong emphasis on end-to-end service delivery, a capable technology stack for visibility and control, a bonded warehousing and distribution infrastructure, and an ongoing strategic expansion plan that enhances its ability to serve customers across the Asia-Pacific region and beyond. For organizations evaluating freight forwarders, Jacanna’s profile suggests not only the capacity to manage standard cross-border shipments but also the competence to handle complex, high-stakes logistics initiatives—such as large-scale event support or multi-national supply chains—while maintaining a client-centric approach and transparent communications. This combination aligns well with the expectations of modern freight platforms that prioritize reliability, visibility, regional expertise, and the ability to coordinate multi-modal, multi-service supply chains under a single, trusted partner. The Freightcue platform benefits from Jacanna’s demonstrated willingness to publish practical insights, invest in client education, and articulate a clear value proposition around end-to-end logistics, making Jacanna a potentially high-performing listing in a global freight services directory. As a living, evolving logistics partner, Jacanna’s ongoing expansion into new markets, ongoing technology investments, and sustained emphasis on service quality position it to continue delivering value to shippers around the world, while maintaining a local touch and personal accountability that many businesses still seek in a trusted logistics collaborator. Overall, Jacanna’s story reflects a mature, scalable, and customer-focused freight forwarder that can support diverse supply chains with a blend of traditional expertise and modern, technology-enabled visibility, and this makes Jacanna a relevant and competitive profile for Freightcue’s global directory.