SCM SHIPPING SERVICES PVT. LTD
SCM SHIPPING SERVICES PVT. LTD is a India-based company specializing in back-office and operational support for freight forwarders, NVOCCs, and shipping lines. Drawing on extensive logistics industry experience through its SCM BPO division, the group offers end-to-end offshore services designed to optimize efficiency, reduce costs, and enhance service delivery for global logistics operators. Headquartered in Cochin, India, the organization positions itself as an extension of its clients’ teams, enabling freight forwarders and NVOCCs to focus on core business growth while SCM BPO manages a broad spectrum of back-office activities.
Key service areas include business development support, where lead generation, client qualification, and appointment setting are coordinated to help expand market reach. Pricing and quotation services cover rate sourcing, quote preparation, and margin calculation, ensuring competitive and accurate carrier negotiations. Logistics coordination and shipment tracking form a central pillar of the workflow, with bookings, vendor communication, milestone updates, and real-time status reporting managed by experienced teams.
Customs clearance remains a focal point of SCM BPO’s offerings, including HS code validation, documentation checks, and Dubai Trade processing, to ensure regulatory compliance across cross-border operations. The accounting function encompasses invoices, accounts payable/receivable, reconciliation, and job costing, complemented by receivables follow-up activities such as payment reminders and aging reports. The organization also provides support for legal claims handling, cargo claims processing, and related dispute resolution.
SCM BPO emphasizes operational benefits such as cost reduction, 24/7 global coverage, scalability, and improved productivity. By leveraging India’s active pool of logistics professionals, the company claims significant cost efficiencies, faster turnaround times, and reliable documentation and compliance management. The model represents a long-standing commitment to outsourcing as a strategic capability for freight forwarders and shipping lines seeking to optimize non-core operations while maintaining high standards of accuracy and service quality.
With a stated history of over three decades in supply chain and freight operations, SCM BPO positions itself as a trusted partner for logistics companies seeking to streamline documentation, pricing, customer service, compliance, and financial processes. The services are designed to integrate seamlessly with existing workflows, offering data-driven insights and contract/vendor management to optimize performance and profitability. While the core focus is on back-office support, the company also highlights the potential for global reach and extended service capabilities that help clients scale operations in response to market demand.
In summary, SCM SHIPPING SERVICES PVT. LTD, through its SCM BPO framework, provides comprehensive back-office and operational services tailored to the freight forwarding and NVOCC sectors. The emphasis on documentation accuracy, customs compliance, pricing integrity, and 24/7 support reflects a commitment to helping logistics providers improve efficiency, reduce costs, and deliver reliable service to their customers.
