SCM SHIPPING SERVICES PRIVATE LIMITED
SCM SHIPPING SERVICES PRIVATE LIMITED is a India-based company located in Ernakulam that operates as a specialized partner for freight forwarders seeking to optimize operational efficiency through outsourced back-office support. Drawing on decades of logistics industry experience, the company positions itself as a dedicated BPO (business process outsourcing) and KPO (knowledge process outsourcing) partner that serves freight forwarders and shipping lines with end-to-end back-office services. Their value proposition centers on enabling freight forwarders to reduce overhead, lower office and personnel costs, and enhance overall profitability by outsourcing routine yet critical back-end activities to a team of logistics-oriented professionals.
The core offering described in the company’s materials covers a comprehensive range of activities that occur behind the scenes in a freight forwarding operation. These include business development support, pricing and quotation activities, and customer support, as well as the coordination of shipments and logistics processes. In addition, the scope extends to accounting functions such as invoicing, accounts payable/receivable management, and job costing, along with receivable follow-up and the handling of legal claims. The emphasis is on ensuring process consistency and accuracy across the back office, allowing freight forwarders to focus on growth, client acquisition, and service delivery.
A notable feature of SCM BPO’s service model is its offshore execution, with teams operating from India to deliver round-the-clock support. The company highlights the benefits of offshore outsourcing for freight forwarders, including potential cost reductions, access to a large pool of skilled logistics professionals, and the ability to scale operations quickly. By providing dedicated resources for business development, pricing, documentation, compliance, and customer service, the organization aims to support reliable, compliant, and timely execution of back-office tasks that underpin freight operations.
Customer workflow and process coverage are presented as a fully managed offshore operations engine tailored for freight forwarders and non-vessel operating common carriers (NVOCCs). The service blueprint typically includes: 1) business development and lead qualification; 2) pricing, rate sourcing, quote preparation, and margin calculation; 3) logistics coordination, including bookings, tracking, vendor communication, and milestone updates; 4) customs clearance activities such as HS code validation and documentation checks; 5) accounting tasks, including invoicing and financial reconciliation; and 6) receivable follow-up and escalation to maintain healthy cash flow. The discrete components are framed as an integrated solution designed to improve operational efficiency, accuracy, and responsiveness across the freight forwarding value chain.
SCM BPO positions itself as an experienced logistics outsourcing partner with a claim of over thirty years of industry involvement. This tenure is presented as a basis for deep domain knowledge in freight forwarding, NVOCC operations, customs compliance, and related financial processes. The materials describe a capability to deliver data-driven insights and process improvements that help clients optimize supply chain performance, reduce manual errors, and sustain high service levels for customers and trading partners.
In addition to core back-office services, the materials note an emphasis on regulatory compliance, documentation management, and IT-support capabilities that align with the needs of modern freight forwarders and shipping lines. The service suite is described as scalable and adaptable, designed to meet the demand fluctuations typical of global logistics, while maintaining consistent quality and timely execution. For freight forwarders seeking to outsource non-core activities, SCM BPO’s offering is positioned as an enabler of growth, cost control, and improved service reliability through specialized, logistics-focused outsourcing.
Overall, SCM SHIPPING SERVICES PRIVATE LIMITED presents itself as a strategic back-office partner for freight forwarders, leveraging India-based expertise to deliver end-to-end back-office support. The emphasis on documentation management, pricing and quoting, customer service, logistics coordination, and financial administration underscores a holistic approach to outsourcing that aims to reduce overhead, improve process accuracy, and support scalable, 24/7 operations across time zones. While the materials highlight cost advantages and access to skilled personnel, the company also stresses the importance of compliance, reliability, and quality in handling the day-to-day administrative and operational tasks that are essential to successful freight forwarding and shipping line operations.
