Bird Group
Bird Group is an India-based logistics technology and cargo operations services provider based in Gurugram, India. The company emphasizes an in-house development team combined with a back-end service desk to deliver integrated cargo operations support. The focus is on delivering a tailored solution that can address a range of cargo management needs through a dedicated system and service infrastructure.
Key components of Bird Group’s offering include a tailored Cargo Management System designed to fit specific operational requirements. The system supports 24x7 helpdesk services, software development, implementation, and training, ensuring clients can deploy and optimize cargo-related software tools within their operations. The company also provides integration capabilities to third-party systems, data uploading and data management options, and AWB handling to facilitate efficient airway bill administration.
Real-time shipment tracking is highlighted, with tracking updates provided via SMS interfaces for cargo agents. The platform includes modules for cargo agents, enabling better collaboration and information sharing between carriers, agents, and customers. A dedicated backend processing desk manages critical operational tasks, including updating rates and ULD (Unit Load Device) information, flight status updates, AWB information, cargo agents details, and credit limits, as well as handling calls from cargo agents and outbound outreach to agents.
The service footprint extends to handling special cargo scenarios (such as DIPMAIL/HUM/PER) and provides cargo invoicing capabilities to support financial and administrative processes. Overall, Bird Group emphasizes a tech-enabled approach to cargo operations, focusing on data management, real-time visibility, and process automation through a customized software platform and professional support services.
