Asendia Hong Kong Limited
Asendia Hong Kong Limited operates within the Asendia Group, a joint venture founded by La Poste (France) and Swiss Post, and is active in delivering international e-commerce and mail solutions across a broad global footprint. The company brings together extensive experience from its parent organizations to offer a blend of international and local know-how designed to support cross-border ecommerce activities. The profile highlights a diverse set of capabilities spanning international mail, parcel delivery, and e-commerce logistics, underpinned by a focus on reliable delivery, visibility, and integrated solutions that facilitate both shipments and returns for online retailers and their customers.
Asendia’s footprint includes a substantial global network with local presence, enabling cross-border support across multiple regions. The organization emphasizes its ability to service more than 200 destinations worldwide, leveraging a workforce of over 1,500 employees to sustain daily operations. The breadth of its offering extends to various facets of e-commerce logistics, from the initial order export logistics and final-mile delivery to the management of returns, data integration, and customer communications. This alignment with international e-commerce needs positions Asendia as a comprehensive partner for retailers seeking to optimize cross-border shopping experiences.
A core element of the Asendia proposition is a commitment to sustainability. The group highlights initiatives to offset CO2 emissions associated with transport within Europe and from Europe to other continents, while noting that certain first-mile and last-mile activities may fall outside this offset framework. This environmental stance complements the operational capabilities by addressing the growing demand for greener supply chain practices in cross-border commerce.
In its service portfolio, Asendia outlines offerings that include international e-commerce delivery and returns, as well as international mail and publications solutions. The e-PAQ suite is described as a collection of parcel delivery and returns services tailored to shoppers in each country being served, providing the export logistics, final-mile network, IT platform, and pricing that retailers rely on to reach global markets. The International Mail Solutions component focuses on cost-effective approaches for marketing mail, business mail, and publications, with optional add-ons such as print, fulfilment, and response management to maximize the value of mail campaigns.
The company emphasizes a localized approach to global delivery, asserting that improving the customer experience requires reliable tracking, notifications, and responsive customer interactions. This is complemented by a philosophy of offering multiple carrier and service options to meet local market preferences, thereby improving conversion rates and reducing friction in cross-border checkout experiences.
Asendia’s content in multiple markets highlights a strong emphasis on sustainability, with alignment to science-based targets and ongoing efforts to increase transparency and accountability within the supply chain. The firm positions itself as a partner capable of customizing cross-border solutions for global retailers, including support for handling specific delivery requests, customs considerations, and reporting needs.
Overall, Asendia Hong Kong Limited presents itself as part of a global network focused on international e-commerce delivery and returns, backed by a long-standing collaboration of postal groups, a substantial workforce, and a proven track record with retailers seeking to expand cross-border sales. The emphasis on end-to-end solutions—from export logistics and IT-enabled pricing to final-mile execution and returns management—reflects a comprehensive approach to the needs of modern cross-border shoppers and the retailers who serve them.
