Santiago - Kraken Logistics S.p.A. (Head Office)

Kraken Logistics S.p.A. is a Chilean logistics forwarder that defines itself by a customer-service driven mindset and a clear focus on developing its customers' supply chains. Based in the Santiago area, the company positions itself as a partner rather than a simple carrier, aiming to understand each client’s business goals and tailor logistics solutions that help them compete more effectively. The essence of Kraken Logistics lies in a commitment to responsiveness, clarity in communication, and a collaborative approach to problem solving. Rather than offering a one-size-fits-all package, Kraken emphasizes a consultative process, working with shippers to map end-to-end flows, identify bottlenecks, and align transportation, warehousing, and information flows with the client’s commercial objectives. With a philosophy that service quality compounds over time, Kraken Logistics invests in strong carrier relationships, robust operational processes, and continuous improvement. The company describes itself as customer-service driven with a focus on developing customers' supply chains, which implies a capability to translate client needs into actionable logistics design. Although the official listing does not disclose every service detail, the forwarder’s profile suggests capabilities typical of professional freight forwarders: end-to-end visibility for shipments, proactive exception management, and a focus on accuracy and speed in execution. Kraken Logistics seeks to minimize the friction points that often degrade the customer experience: unclear documentation, ambiguous transit times, and fragmented communication among stakeholders. By prioritizing clear, timely updates and a collaborative stance with clients, the company aims to reduce the time from quote to delivery and to improve predictability across shipments. From an operational standpoint, the firm’s Chile-based presence gives it a strong anchor in South American trade lanes, with the ability to connect local shipments to international networks. Although the record does not enumerate every location or channel, the emphasis on supply chain development signals a capability to support customers across planning, procurement, and distribution stages. For many businesses, especially those expanding into new markets or managing multi-supplier ecosystems, Kraken’s approach can help simplify the complexity of cross-border movement, tariff compliance, cargo documentation, and coordination with carriers and partners. The firm’s communication-first posture is particularly relevant in today’s logistics environment, where real-time information and collaborative problem-solving are critical for maintaining service levels in volatile markets. Technology and data play a supporting role in Kraken Logistics’ value proposition. The emphasis on customer service and supply chain development implies an orientation toward data-driven decision making, transparency, and continuous improvement. In practical terms, this can translate to clear service level expectations, performance metrics, and regular business reviews that tie logistics performance to customer outcomes. For shippers evaluating partners on FreightCue, Kraken Logistics’ profile offers a compelling case for a relationship built on mutual trust, tailored service design, and ongoing dialogue about cost, service, and risk management. The company’s focus on the supply chain as a strategic asset—rather than a purely transactional movement of goods—aligns well with modern expectations that freight forwarders help shape long-term competitive advantage. While the public information does not provide a full catalog of service lines or certifications, the positioning as a customer-centric forwarder indicates readiness to handle the day-to-day requirements of exporters and importers, including documentation, regulatory compliance, and coordination with carriers. Clients who value hands-on account management, proactive issue resolution, and transparent communication are likely to find in Kraken Logistics a partner who can contribute to smoother operations and greater predictability in domestic and international shipments. The company’s stated mission to develop customers’ supply chains suggests a willingness to engage in the design of new processes, optimization of inventory and distribution strategies, and alignment of transportation choices with business priorities. These attributes are particularly relevant for small to medium-sized enterprises looking to scale and for larger organizations seeking a more responsive, service-oriented logistics partner with a local footprint in Chile and a capacity to interface with global networks. From a FreightCue platform perspective, Kraken Logistics represents a value-driven partner that prioritizes customer relationships, supply chain improvement, and transparent collaboration, making it a strong candidate for shippers seeking a trusted forwarder and for freight bidding and benchmarking on a global directory.