PROCESS LOGISTICA E COMERCIO EXTERIOR LTDA

Process Logistica e Comercio Exterior Ltda operates as a Brazil-based freight forwarder with a focus on integrated logistics solutions for both imports and exports by sea and air. The company emphasizes end-to-end management of international cargo movements, aiming to simplify complex supply chains and reduce bureaucratic hurdles for its clients. Through its operational framework, Process seeks to deliver transparent, efficient, and compliant transport services across the entire logistics chain.

Origin and presence

Established in the country in 2010, Process has developed capabilities to support importers and exporters from its Santos base, offering a range of value-added services that complement core transportation. In addition to core freight activities, the company highlights ancillary offerings such as cargo insurance, customs clearance, transportation, warehousing, and contract logistics. This portfolio indicates an emphasis on end-to-end supply chain management, enabling customers to manage multiple logistics functions through a single partner.

Core service model

Process describes its service model as comprehensive and “door to door,” extending from procurement and production sources to final delivery at the customer’s location. This model is designed to minimize interruptions, improve schedule reliability, and ensure consistency across multiple transport modes. A stated objective is to reduce bureaucracy and provide a trustworthy, human-centered service experience for clients, underpinned by a commitment to timely execution and risk management.

Leadership and expertise

Industry leadership at Process is highlighted by Lúcio Lage, who leads the organization and brings extensive experience in international logistics and trade. His background includes insurance brokerage and SUSEP certification, with hands-on involvement across the entire logistics process. The leadership emphasis on strategic planning, risk mitigation, and efficient timelines suggests a management approach aimed at aligning operations with customers’ project objectives and compliance requirements.

Certifications, partnerships, and media presence

Process underscores engagement with a broad set of regulatory and compliance frameworks, as well as industry-standard certainties that support import/export activities. The company’s communications indicate a focus on maintaining high standards through certifications and adherence to applicable regulatory guidelines. The organization has also positioned itself in media and client networks as a partner capable of delivering project-based solutions, signaling an orientation toward complex, multi-item shipments and tailored solutions.

Service scope and client value

The company emphasizes the ability to tailor solutions to specific project needs, with a focus on import optimization, fiscal benefits, and operational cost reduction. Its offerings include strategies for navigating tax regimes and customs processes, which can translate into accelerated timelines and improved cost efficiency for customers operating in dynamic regulatory environments. By combining door-to-door logistics with dedicated customer service, Process aims to provide a streamlined experience that minimizes bottlenecks and accelerates project delivery.

Geographic and logistical reach

While the primary operations appear anchored in Santos, Brazil, the company’s portfolio and leadership profile indicate a capability to manage cross-border flows that involve both maritime and air transport. The firm’s approach to customized solutions and its emphasis on end-to-end control suggest an ability to coordinate multi-modal shipments, manage documentation and compliance, and deliver integrated logistics services across diverse routes and markets.

Client experience and engagement

Customer testimonials referenced in the company’s materials reflect appreciation for professionalism, responsiveness, and a collaborative approach to problem-solving. This client-facing stance aligns with a service model that prioritizes clear communication, reliable scheduling, and proactive support throughout the import/export lifecycle.

Overall positioning

Process positions itself as a complete solution for international trade processes, combining core freight transportation with value-added services such as insurance, customs clearance, warehousing, and contract logistics. This holistic approach is designed to provide customers with a consolidated partner for managing foreign trade operations, reducing administrative complexity, and delivering predictable outcomes across both sea and air modalities.

Notes on data sources

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The profile integrates information from the company’s original profile and its website content, reflecting the emphasis on door-to-door operations, cross-border expertise, and a service-oriented leadership approach. The combination of these sources supports an understanding of Process as a Brazil-based freight forwarder focused on end-to-end logistics solutions, with a particular emphasis on customs and warehouse-related capabilities as part of its value proposition.