Melbourne - SCI Australia Pty Ltd (Melbourne, Head Office) (Formerly known as TWF Logistics Pty Ltd)
Melbourne - SCI Australia Pty Ltd (Melbourne, Head Office) is a professional freight forwarding company based in Melbourne, Australia. Originally established in 1998, SCI Australia has grown into a specialist handling agent focused on managing inbound and outbound air and sea freight for Australian markets, including FCL and LCL imports and exports, general freight forwarding, and customs clearances. The company emphasizes experienced leadership and a team of freight forwarding professionals with more than 30 years of industry experience, underscoring a long-standing commitment to reliability and service quality.
The organization communicates a clear mission to deliver excellence in customer service through strong relationships with its agents. This approach is intended to ensure a solid understanding of clients’ needs and cargo urgency, with a preference for treating agents as individuals and providing prompt, efficient service. Core values highlighted by SCI Australia include honesty, integrity, accountability, teamwork, innovation, and overall service excellence, with ongoing efforts to meet and exceed customer expectations.
Beyond its core forwarding activities, SCI Australia highlights its involvement in global regulatory compliance and sustainability initiatives. The company describes its role in helping clients meet international regulatory standards and stresses a commitment to reducing environmental impact within its operations. Sustainability is presented as a guiding principle, with efforts aimed at positive outcomes for clients, communities, and the planet.
The profile references a reputation for professional, knowledgeable support in international shipping, including customs procedures and regulatory requirements. Customer testimonials showcased in the source material reflect consistency in service quality, proactive communication, and reliable handling across various supply chain scenarios. The feedback indicates a focus on timely deliveries, transparent reporting, and a hands-on, client-centric approach that aims to make clients feel valued and supported throughout their freight operations.
As a global freight solutions provider, SCI Australia positions itself as a partner capable of tailoring services to clients’ operations, timelines, and customer commitments. While the core emphasis remains on air and sea freight management and customs clearance, the company’s stated vision also encompasses sustainability leadership and collaboration with agents and partners to maintain a responsive and adaptable logistics network. The Melbourne head office, together with its broader Australian operations, seeks to offer dependable, compliant, and innovative freight solutions designed to navigate the complexities of international trade and regulatory landscapes.
Overall, SCI Australia Pty Ltd presents a profile of a long-standing, experienced freight forwarder with a focus on reliable transport modes (air and ocean), import/export operations (FCL/LCL), and customs clearance, complemented by a commitment to sustainability and strong partner relationships. The content highlights a service philosophy built on professional expertise, accountability, and continuous improvement, aimed at delivering efficient, compliant, and customer-aligned logistics outcomes.
